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ITIL-v5
ITIL (Version 5) certification path

From Foundation to Master.

Every ITIL (Version 5) module in one place: what it covers, how the exam works, what you need before you start and which designation it leads to. Verified 27 September 2026.

entry point: ITIL Foundation
1
advanced modules
8
extension module: AI Governance
1
designations lead to ITIL Master
3
01 · The scheme

Three designations. One summit.

3 designations lead to ITIL Master. ITIL Transformation sits in all three, and you take it once.

Entry pointITIL Foundation

Or any ITIL 4 certificate. ITIL 4 holders (except Cloud and Sustainability) can take the 1-day Bridge.

Practice ManagerChoose one + Transformation
Monitor, Support and FulfilPlan, Implement and ControlCollaborate, Assure and ImproveTransformation
Managing ProfessionalAll four
ProductServiceExperienceTransformation
Strategic LeaderBoth
StrategyTransformation
Highest designationITIL Master

Awarded when you hold all three designations.

ExtensionITIL AI GovernanceNo prerequisite. Not part of any designation.

Version 5 MSF, PIC and CAI are not released yet. Until then, any one of ITIL 4 Specialist: MSF, PIC or CAI fulfils the Practice requirement.

02 · Module directory

Every module, exam and prerequisite.

Exam details come from PeopleCert. For the full exam rules, including what you may bring into an open-book exam, see exam format.

01 · Entry point

Start here

ITIL Foundation is the single entry point. ITIL 4 holders can reach the same certificate through the 1-day Foundation Bridge.

Available since 12 February 2026Closed book

Foundation

ITIL Foundation (Version 5)

The entry point: the shared language, core concepts and the unified lifecycle for managing digital products and services.

Questions
40
Minutes
60
Pass mark
65%
Prerequisite
None
Training
Not mandatory. Self-study is allowed; accredited training is recommended
Status
Available since 12 February 2026
AvailableClosed book

Foundation Bridge

ITIL Foundation Bridge (Version 5)

A 1-day course for ITIL 4 holders that covers only what is new or changed, and leads to the ITIL Foundation (Version 5) certificate.

Questions
20
Minutes
30
Pass mark
65%
Prerequisite
Any ITIL 4 certificate, except ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT
Training
Required: accredited training or official PeopleCert eLearning
Status
Available. Scheduled to retire on 31 December 2027
02 · Practice Manager modules

Practice Manager

Choose one of the three modules. Each covers five practices, 15 in total.

Not released yetTo be confirmed

Monitor, Support and Fulfil

ITIL Monitor, Support and Fulfil (Version 5)

Practice Manager module covering five practices.

5 practices
  • Service desk
  • Incident management
  • Problem management
  • Service request management
  • Monitoring and event management
Questions
To be confirmed
Minutes
To be confirmed
Pass mark
To be confirmed

Open book currently planned.

Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Not released yet. Until then, ITIL 4 Specialist: Monitor, Support and Fulfil fulfils the Practice requirement
Not released yetTo be confirmed

Plan, Implement and Control

ITIL Plan, Implement and Control (Version 5)

Practice Manager module covering five practices.

5 practices
  • Change enablement
  • Deployment management
  • Release management
  • Service configuration management
  • IT asset management
Questions
To be confirmed
Minutes
To be confirmed
Pass mark
To be confirmed

Open book currently planned.

Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Not released yet. Until then, ITIL 4 Specialist: Plan, Implement and Control fulfils the Practice requirement
Not released yetTo be confirmed

Collaborate, Assure and Improve

ITIL Collaborate, Assure and Improve (Version 5)

Practice Manager module covering five practices.

5 practices
  • Relationship management
  • Supplier management
  • Service level management
  • Continual improvement
  • Information security management
Questions
To be confirmed
Minutes
To be confirmed
Pass mark
To be confirmed

Open book currently planned.

Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Not released yet. Until then, ITIL 4 Specialist: Collaborate, Assure and Improve fulfils the Practice requirement
03 · Managing Professional modules

Managing Professional

Take all three, plus ITIL Transformation.

AvailableOpen book

Product

ITIL Product (Version 5)

Advanced capability in digital product management across the lifecycle.

Questions
40
Minutes
90
Pass mark
70%
Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Available
AvailableOpen book

Service

ITIL Service (Version 5)

Advanced capability in service management across the lifecycle.

Questions
40
Minutes
90
Pass mark
70%
Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Available
AvailableOpen book

Experience

ITIL Experience (Version 5)

Designing and managing customer, user and employee experience with measurable outcomes.

Questions
40
Minutes
90
Pass mark
70%
Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Available
04 · Strategic Leader module

Strategic Leader

ITIL Strategy, plus ITIL Transformation.

AvailableOpen book

Strategy

ITIL Strategy (Version 5)

Defining direction, priorities and value outcomes for digital products and services.

Questions
40
Minutes
90
Pass mark
70%
Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Available
05 · Core module

Shared by every designation

ITIL Transformation counts for all three designations, so you take it once.

AvailableOpen book

Transformation

ITIL Transformation (Version 5)

The core module of every designation: designing, planning and managing improvement across the value system. Taken once, it counts for all three designations.

Questions
40
Minutes
90
Pass mark
70%
Prerequisite
Any ITIL 4 certificate, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
Training
Required: accredited training or official PeopleCert eLearning
Status
Available
06 · Extension module

Standalone

The only extension module in the scheme.

AvailableOpen book

AI Governance

ITIL AI Governance (Version 5)

The only extension module: responsible, ethical and compliant adoption of AI, covering risk, transparency, accountability and regulation.

Questions
40
Minutes
90
Pass mark
70%
Prerequisite
None
Training
Not mandatory
Status
Available. Not part of any designation
07 · Transition module

For senior ITIL 4 and v3 holders

A shorter route to ITIL Managing Professional (Version 5).

AvailableOpen book

Managing Professional Transition

ITIL Managing Professional Transition (Version 5)

For ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert and ITIL v3 Master holders. Two exams: ITIL Transformation (40 questions, 90 min) and MPT: Product, Service, Experience (60 questions, 120 min).

Questions
40 + 60
Minutes
90 + 120
Pass mark
70%

Two exams.

Prerequisite
ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master
Training
Required. Recommended training from 5 days, compared to 8 to 12 days via the regular route
Status
Available. No sunset planned
03 · Designations

Three designations lead to ITIL Master.

Each designation combines ITIL Foundation, its own modules and ITIL Transformation. Pass Transformation once and it counts for all three.

Designation IIIBoth

Strategic Leader

ITIL Strategic Leader (Version 5)
  1. Foundation
  2. Strategy
  3. Transformation

Requirement: ITIL Foundation, ITIL Strategy and ITIL Transformation.

Highest designation

ITIL Master

Awarded when you hold all three designations: Practice Manager, Managing Professional and Strategic Leader. ITIL Transformation counts for all three, so you take it only once.

Practice Manager01
Managing Professional02
Strategic Leader03
ITIL Master (Version 5)
04 · The practices

Where to find the 34 practices.

The 34 management practices carry over from ITIL 4 with minor terminology updates.

34All practices

All 34 ITIL (Version 5) practices are available exclusively through PeopleCert Plus membership.

15

practices of the Practice Manager modules (currently the ITIL 4 Specialist modules) also come as training materials with the corresponding courses.

Monitor, Support and Fulfil
  • Service desk
  • Incident management
  • Problem management
  • Service request management
  • Monitoring and event management
Plan, Implement and Control
  • Change enablement
  • Deployment management
  • Release management
  • Service configuration management
  • IT asset management
Collaborate, Assure and Improve
  • Relationship management
  • Supplier management
  • Service level management
  • Continual improvement
  • Information security management
05 · Renewal

Three years, three ways to renew.

ITIL (Version 5) certificates are issued with a 3-year renew-by date.

  1. 01

    Log 20 CPD points per year for 3 consecutive years through PeopleCert Plus membership.

  2. 02

    Pass another ITIL certification. All ITIL certificates, ITIL 4 included, form one product suite.

  3. 03

    Retake the same certification.

Passing any ITIL (Version 5) exam also renews your ITIL 4 certificates.

Ready when you are

Learn ITIL (Version 5) with the people who teach it.

Accredited ITIL (Version 5) training by Better Skills, a PeopleCert Accredited Training Organization in Portugal.

ITIL v5 training with Better Skills