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ITIL-v5
Frequently asked questions

Straight answers, checked at the source.

Exams, cost, the Foundation Bridge and the move from ITIL 4 or v3. Every answer is checked against PeopleCert guidance, last verified 27 September 2026. For a personal route, use the path finder.

The basics
6
Certification
7
Transition
7
Exams
4
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01 · 6 questions

The basics

What ITIL (Version 5) is, when it was released and how it differs from ITIL 4.

What is ITIL 5?

ITIL 5, officially ITIL (Version 5), is the latest version of the ITIL framework, published by PeopleCert in 2026. It provides guidance for digital product and service management in the digital and AI-driven world, with one unified product and service lifecycle.

Has ITIL 5 been released?

Yes. ITIL (Version 5) was announced in January 2026 and the ITIL Foundation (Version 5) exam has been available since 12 February 2026. Five advanced modules followed in March and April 2026, the Managing Professional Transition in May and AI Governance in July. The three Practice Manager modules (MSF, PIC and CAI) are not released yet.

Why is it called ITIL (Version 5) and not ITIL v5?

PeopleCert uses "ITIL (Version 5)" to signal an evolution of the framework rather than a reset. "ITIL 5" and "ITIL v5" are common informal names for the same version.

What is the difference between ITIL 4 and ITIL 5?

ITIL (Version 5) is an evolution. It keeps the guiding principles, the value system, the four dimensions and the 34 practices, and adds one unified product and service lifecycle, AI-native guidance, a stronger focus on digital experience and a simplified, role-aligned qualification scheme.

What are the eight lifecycle activities?

Discover, design, acquire, build, transition, operate, deliver and support. They are not sequential: organizations use them iteratively.

How do I access the 34 ITIL (Version 5) practices?

All 34 practices are available through PeopleCert Plus membership. The 15 practices of the Practice Manager modules (currently the ITIL 4 Specialist modules) also come as training materials with the corresponding courses.

02 · 7 questions

Certification

Modules, designations, ITIL Master, training, renewal and cost.

What certifications are in ITIL 5?

ITIL Foundation, eight advanced modules and one extension module. The advanced modules are Monitor, Support and Fulfil; Plan, Implement and Control; Collaborate, Assure and Improve; Product; Service; Experience; Strategy; and Transformation. The extension module is AI Governance.

How do I become an ITIL Master (Version 5)?

Hold all three designations: Practice Manager, Managing Professional and Strategic Leader. ITIL Transformation counts for all three, so you take it only once.

What does each designation require?

Practice Manager: Foundation, one of MSF, PIC or CAI, and Transformation. Managing Professional: Foundation, Product, Service, Experience and Transformation. Strategic Leader: Foundation, Strategy and Transformation.

Does AI Governance count towards a designation?

No. ITIL AI Governance (Version 5) is a standalone extension module with no prerequisite, and it is not part of any designation.

Is training mandatory?

Not for ITIL Foundation or ITIL AI Governance, where self-study is allowed. Every other module requires accredited training or official PeopleCert eLearning.

Do ITIL 5 certificates need renewal?

Yes. They carry a 3-year renew-by date. You can renew through PeopleCert Plus CPD (20 points a year for 3 years), by passing another ITIL certification, or by retaking the same one. Passing any Version 5 exam also renews your ITIL 4 certificates.

How much does ITIL 5 certification cost?

Prices are set by PeopleCert and accredited training organizations and vary by country, format and whether training is included. Ask an accredited training organization for a quote.

03 · 7 questions

Transition

Moving from ITIL 4 or ITIL v3, the Foundation Bridge and the Managing Professional Transition.

Do I need to retake Foundation if I hold ITIL 4?

No. ITIL 4 Foundation, or any ITIL 4 certificate, is a valid prerequisite for all ITIL (Version 5) advanced modules. The optional Foundation Bridge gives you the Version 5 Foundation certificate.

When does ITIL 4 end?

PeopleCert currently plans to sunset all ITIL 4 modules on 31 December 2027. The Foundation Bridge is scheduled to retire on the same date. Exam voucher validity dates will be announced by PeopleCert.

Who can take the Foundation Bridge?

Holders of any ITIL 4 certificate, except ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT. It is a 1-day course with a 20-question, 30-minute closed-book exam.

I hold ITIL 4 Practice Manager or Strategic Leader. What do I take?

ITIL Transformation (Version 5). One pass upgrades whichever of the two designations you hold. If you also hold ITIL 4 Managing Professional, take the Managing Professional Transition instead: it includes the Transformation exam.

Who is the Managing Professional Transition for?

Holders of ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert and ITIL v3 Master. It has two open-book exams, MPT and ITIL Transformation, and recommended training from 5 days.

I hold ITIL v3 Foundation. What should I do?

Take ITIL Foundation (Version 5). ITIL v3 Foundation and Intermediate certificates are not accepted as prerequisites for Version 5 advanced modules.

Should I take ITIL 4 or ITIL 5 now?

ITIL (Version 5) is the current version and ITIL 4 is planned to sunset on 31 December 2027. ITIL 4 certificates stay valid as prerequisites for Version 5 advanced modules.

04 · 4 questions

Exams

Formats, open-book rules and exam languages.

Are the ITIL 5 exams open book?

Foundation and the Foundation Bridge are closed book. Product, Service, Experience, Strategy, Transformation, the Managing Professional Transition and AI Governance are open book, with the official book or eBook only (for the MPT exam, the official ITIL Product, Service and Experience books). For the Practice Manager modules, open book is currently planned.

What can I bring into an open-book exam?

Only the module's official core guidance book, paperback or eBook, with your own annotations inside the book. Loose notes, sticky notes and any training materials are not allowed.

What is the ITIL 5 Foundation exam format?

40 multiple-choice questions in 60 minutes, closed book. You need 26 correct answers (65%) to pass.

In which languages can I take the exams?

Foundation and the Foundation Bridge are available in 9 languages: English, Spanish, Portuguese (Brazil), Chinese, German, French, Polish, Italian and Japanese. Coverage for advanced modules varies by module.